Privacy Policy & Terms of Service

1. Who We Are

ChainSpark Global, LLC ("ChainSpark," "we," "us") is a Delaware limited liability company that provides AI-enabled business services. This Privacy Policy explains how we collect, use, and protect information when you visit our website (chainspark.ai), use our AI-Assisted Discovery, or engage with our services.

2. Information We Collect

Information you provide directly:

• Contact information (name, email, phone, company, title) when you use our AI-Assisted Discovery or contact forms
• Business information shared during discovery conversations and engagements
• Feedback and communications you send us

Information collected automatically:

• Device and browser information
• IP address and approximate location
• Pages visited, time on site, and navigation patterns
• Referral source

Information from engagements: Client Data provided under a Master Services Agreement is governed by that agreement, not this Privacy Policy. Data shared during the AI-Assisted Discovery is used solely for qualification and engagement scoping.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Power the AI-Assisted Discovery experience
• Improve our website and service offerings
• Send relevant communications about our services (with your consent)
• Comply with legal obligations

We do not sell your personal information. We do not use your personal information for automated decision-making that produces legal effects.

4. How We Share Your Information

We may share your information with:

• Service providers who assist in operating our website and services (hosting, analytics, CRM)
• Professional advisors (legal, accounting) as necessary
• Law enforcement or regulatory bodies when required by law

We do not share your information with third parties for their marketing purposes.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. Our security practices are consistent with industry standards and the commitments described in our Master Services Agreement.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Discovery conversation data is retained for engagement scoping purposes and deleted upon request.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at dj@chainspark.ai.

California Residents: You may have additional rights under the CCPA/CPRA. Contact us for details.

EU/EEA Residents: If applicable, we process your data under legitimate interest or consent. You have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

8. AI-Specific Data Practices

AI-Assisted Discovery:

• Conversations are processed by AI systems to provide relevant recommendations
• Your responses are used solely for engagement qualification and scoping
• We do not use Discovery conversation data to train AI models without explicit consent
• You may request deletion of your Discovery data at any time

Client Engagements:

• Client Data processing during engagements is governed by the Master Services Agreement and applicable Statements of Work
• Anonymized, aggregated data usage rights are described in the MSA and require client consent
• AI-generated outputs are provided as recommendations requiring human review, as described in our service agreements

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze site usage and performance
• Remember your preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Analytics: This site uses PostHog to record page views and clicks. Visits are matched to the visiting organisation from its network address. No session recordings are made, and no individual visitor is identified. Do Not Track browser settings are honoured.

10. Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests:

Email: dj@chainspark.ai